Agreement : This website is operated by Lovoc Sdn Bhd (the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to the Company. The Company, “Lovoc”, offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.

Communication When you use lovocbrand.com or you send an email to Lovoc, you are communicating with us electronically and therefore consent to receiving communications from us electronically. Lovoc will be communicating with you by email or by posting notices on the website and/or social media channels and/or text messages/WhatsApp. You agree that all agreements, notices, disclosures and other communication that Lovoc provides to you electronically satisfy any legal requirement that such communication be in writing.

Privacy policy We have adopted a privacy policy that you should read in order to fully understand how we collect and use your information.

Copyrights: Images of people, products and places on this website are either property of Lovoc or our licensor. Unless otherwise noted, all contents included on this website (graphics, logo, text, design, photographs, video, button icons, digital brochures, images) are the property of Lovoc or its licensor, partners or affiliates and are protected by Malaysian and international copyright laws. Any unauthorised use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity and/or communications regulations and statutes.

Promotions and promo codes: From time to time, Lovoc may offer promo codes which may apply to any, or certain specified purchases made through our website. We are strictly not obligated to inform you of any upcoming promotions or promo code beyond the current or existing promotion or promo codes. Every promotion and promo code will be subject to specific terms & conditions specified at the time the promo code is issued (including and not limited to the duration of the promotion's or promo code's validity) in addition to those mentioned in these Terms.

If you have made a purchase on our website before a promotion is announced, Lovoc is not liable to extend the same promotion to you in the interest of fairness to our other customers. We have several ways of notifying the public of our promotions or promo code – we may send you the details via email (if you have signed up for our marketing emails, or we may advertise the promotion or promo code on our Website via a banner or pop-up message, or we may announce it on our social media channels.

We have the right to refuse you the use of any promotion or promo code once it is expired or fully redeemed. Depending on the promotion or promo code, a promo code may only be redeemed once for each customer. These codes may not be used in conjunction with any other discounts. Only one promotion/voucher/promo code may be used per order.

Free gifts & prizes : Any free gift and/or prize offered by Lovoc in relation to our promotions, contests, goodwill, and any other official events may not be returned, replaced, or resold to Lovoc for cash or credit value.

During promotional periods, Lovoc may choose to offer a free gift (for example a free pillow) with a mattress purchase. If you decide to return the mattress within your 100-night trial period, free gifts must also be returned. If free gifts are NOT returned or NOT returned in original condition, the full retail value of the gift at the time of purchase will be deducted from your refund.

License: Any Lovoc product, or any part of Lovoc, may NOT be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express of our written consent. You may not frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including images, videos, text, page layout or form) of Lovoc without express written consent. You may not misuse Lovoc services.

General condition: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Shipping & Delivery: Lovoc delivers to entire Malaysia for free via in-house fleet or a third-party delivery service through an arm's length agreement. In purchasing our product, you agree to the delivery conditions as below:

• Our promise is we deliver our products in 1-2 working days in Klang Valley, 3-6 working days outside Klang Valley and NOT more than 21 working days in East Malaysia.
• A minimum order of RM1500 is required for deliveries to East Malaysia.
• The delivery date and time can be scheduled based on case-to-case basis with a minimum of 1 day of advance notice.
• The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received. We will try our best to deliver within our normal delivery time frame, however, as the deliveries are made occasionally by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.
• Purchases made on Lovoc are shipped to customers for free within the above-mentioned delivery time frame.
• Any additional costs to Lovoc such as and not limited to on-demand delivery or return pickup requests on a specific time and date will be charged to the customer in case of a return and deducted from the refund amount.
• If you are not able to accept delivery, you must advise Lovoc before a delivery is attempted.
• If the delivery is scheduled and you are not at home during the determined time, we reserve the right to charge RM130 as compensation fee if the mattress will be returned.
• Our customer service will usually contact customers after their purchase to arrange the delivery.

Price: The prices for products available for purchase through the site will be displayed to you on the site. The prices displayed include shipping cost and taxes. There are no hidden prices at checkout and all monetary transactions on the website take place in MYR (Malaysian Ringgit).

Instalment plan payment:

• You shall pay for the product in full at the time of ordering by supplying your credit card details from a credit or debit card company acceptable to us, which we require in order to process your order.
• You must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to us.
• Only buyers making minimum purchases amounting to RM500 or RM1,000 will be entitled to make payment for the order by means of the credit card easy payment scheme. See more details here.
• The minimum purchase amount is subject to change by Lovoc or your credit card issuing bank without prior notice.
• When you choose to apply for the credit card easy payment scheme, the transaction shall be handled by iPay88. You will be offered from iPay88 the option of converting your purchase to the credit card easy payment scheme. You shall only be entitled to the credit card easy payment scheme upon verification and approval by Lovoc or iPay88.
• The status and tenure of your credit card easy payment scheme is subject to your credit card issuing bank’s approval.
• The approval for a credit card easy payment scheme is subject to your available balance and credit availability on your credit card account, Lovoc has no decision-making power whatsoever in granting this approval.
• Each credit card easy payment scheme may be charged a processing fee and additional finance charges by the relevant credit card issuing bank. This fee shall not be refundable, even if the purchase transaction is terminated, regardless of the reason for termination.

Product availability: Lovoc reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. Lovoc cannot guarantee product availability for all products at all times. Estimated back-in-stock dates are not guaranteed or confirmed. Customer purchases and orders are fulfilled on a first come, first served, basis.

Warranty: Your new Lovoc mattress is covered by a 15-year limited warranty from the day of the delivery to your house. Please refer to our warranty section in order to fully understand the applied conditions.

Accuracy of information: Lovoc attempts to be accurate as much as possible. However, we do not warrant that product description or any content of services are accurate, complete, reliable, current, updated or error-free. If a product offered by Lovoc is not as described, your sole remedy is to return it in an unused condition. Lovoc does its best to display product colours shown on its website as accurately as possible. However, because the colours you see depend on your monitor, we cannot guarantee that your monitor's display of any colour is accurate. We will not be held responsible for any discrepancy between the colour displayed and the actual perceived colour for the product itself.

Law: Any dispute or claim relating in any way to your use of Lovoc services or to any product sold by Lovoc through its website or different channels will be resolved by arbitration, rather than in court. Lovoc and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

128 nights trial period: Within 128 days of purchase, if you are not completely satisfied with your Lovoc mattress, let us know by sending an email to care@lovocbrand.com and we'll arrange for your mattress to be picked up from your residence. Once we have collected it and assessed the mattress to our satisfaction, your total payment to Lovoc Sdn. Bhd. will be refunded. Please note that by making a purchase you are also bound to the following conditions:

• To be eligible for a return, you must be a Lovoc customer and have been sleeping on your mattress for at least 28 days. It takes several weeks for your body to adjust to a new mattress, as such, we require you to try the mattress for at least 28 days before making a return request.
• If the mattress was not purchased from Lovoc Sdn. Bhd., it is not eligible for a return or a refund.
• To make a return request, send an email with your order number and reason for returning to care@lovocbrand.com.
• To complete your return request, we require a receipt or proof of purchase and for you to be available for the scheduled pickup time.
• If you are not reachable or do not respond to our attempts to contact you with regards to your return request after the 128 nights trial period, you are no longer eligible for a return.
• The 128-night trial is limited to one per household and cannot be used to exchange a mattress for another size. You are not eligible for a return if you have ordered the wrong size, want to change the size, upgrade or downgrade your mattress.
• If at least one of a particular product type is returned from an initial order, that customer or shipping address will not be eligible for additional trial periods on subsequent orders of that particular product (e.g. if you return a Lovoc mattress, you will not be eligible for the applicable trial period on future Lovoc Mattress orders). This applies to all new orders from the same customer. Customers may be identified by customer name, delivery address, phone number, email address, or by any other means.
• If we have grounds to believe that you are returning the mattress for reasons other than because you're genuinely dissatisfied with the product we reserve the right to refuse to accept the return , not give you a refund and reserve the right to refuse to sell our products to you in the future.
• If the mattress has been damaged or stained, you will not be granted a return or refund. The returned mattress must be in good condition, even though it will not be resold.
• The mattress must be wrapped up securely using its original plastic (or any other plastic that can serve the same purpose) in order to avoid the product from getting dirty or damaged during transportation. Failing this, Lovoc will charge RM280 as a compensation fee (for cleaning and repairs purposes) which will be deducted promptly from the refund amount.
• Pick up address must be the same as delivery address and return is only valid in territories where Lovoc sells and ships.
• If you are not at home at the moment that the pick-up is scheduled and another visit has to be rescheduled, we will charge RM130 as a compensation fee which will be deducted promptly from the refund amount.
• If you pre-order a product due to an out-of-stock at the moment of the purchase, the 128 days count will start from shipping date.

IMPORTANT NOTE FOR EAST MALAYSIA SHIPPING : Deliveries to East Malaysia will take approximately 2 - 3 weeks when the item is in stock. A minimum order of RM1,500 is required for deliveries to East Malaysia. We charge RM280 logistics fee on each item for returns from East Malaysia